Privacy Policy

Last updated: April 2026.

Welcome to Ripper Casino (“Ripper Casino”, “we”, “us”, or “our”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit and use our website, rippercasino-australia.co (the “Website”), and access our online casino and related services (collectively, the “Services”).

We are committed to safeguarding the privacy of our players (“you”, “your”) and comply with applicable data protection laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where relevant, we also align our practices with the European Union’s General Data Protection Regulation (GDPR) for international standards of transparency and data protection.

By using our Website or Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Website or register for an account.

1. Information We Collect

When you interact with Ripper Casino, we collect information necessary to provide our Services and to ensure a safe gaming environment.

Personal Information You Provide

When registering for an account, verifying your identity, or contacting support, you may provide:

Full name and date of birth.
Contact details (such as email address, phone number, residential address).
Account login credentials (username, password).
Payment details for deposits and withdrawals (e.g, POLi, PayID, BPAY, Neosurf, Visa/Mastercard, or cryptocurrency wallet addresses).
Verification documents (such as ID, proof of address, or payment verification).
Communication history (emails, live chat transcripts, or support requests).

Information Collected Automatically

When you use our Website, we automatically collect:

Device information (IP address, operating system, browser type, and version).
Usage data (pages visited, time spent, clicks, and interactions).
Location data (country or region determined from your IP address).
Log data for security and fraud detection.

Information from Third Parties

We may receive additional information from:

Payment service providers confirming your transactions.
Identity verification and fraud prevention services.
Marketing partners if you join via an affiliate referral link or campaign.

2. How We Use Your Information

We use your information to ensure a secure, efficient, and enjoyable gaming experience.

Account Management: To create, verify, and manage your player account.
Payments and Withdrawals: To process deposits, withdrawals, bonuses, and conversions in AUD (A$).
Responsible Gambling: To identify and assist punters showing signs of gambling harm, and to support voluntary self-exclusion requests.
Security and Compliance: To detect and prevent fraud, money laundering, and underage gambling, complying with ACMA and applicable Australian laws.
Customer Service: To respond to queries sent to [email protected].
Marketing: To send promotional offers (such as welcome bonuses, no-deposit spins, and free pokies credits) where you have consented.
Analytics and Improvements: To enhance our Website’s functionality, design, and user experience.
Legal Obligations: To comply with tax, anti-fraud, and responsible gambling requirements.

3. Lawful Basis for Processing

We process your personal information under one or more of the following legal bases:

Performance of a contract: When processing is required to provide gaming services you’ve agreed to.
Compliance with legal obligations: When we are obligated by law to verify identity, prevent fraud, or maintain regulatory records.
Legitimate interests: For internal business operations, service improvement, and ensuring platform security.
Consent: For marketing communications and optional promotions. You may withdraw consent at any time by contacting our support.

4. Data Retention

We retain personal information only as long as it is necessary for:

Account management and recordkeeping.
Compliance with taxation, anti-money laundering (AML), and responsible gambling laws.
Resolving disputes and enforcing our Terms & Conditions.

When no longer needed, data is securely deleted or anonymised. Account records may be retained for up to seven (7) years as required under Australian regulations.

5. Information Sharing and Disclosure

We treat your private information as confidential. We only share data when necessary for lawful or operational purposes.

Sharing with Third-Party Service Providers

We may share data with:

Payment providers (POLi, PayID, BPAY, Neosurf, Visa, Mastercard, crypto exchanges) for processing deposits and withdrawals.
Identity verification companies for KYC (Know Your Customer) and age verification.
Marketing providers who send out communications on our behalf.
IT and analytics support maintaining and improving the platform.

All third parties are bound by contract to keep your data secure and use it only for the intended purpose.

Legal and Regulatory Compliance

We may disclose information if required to:

Comply with court orders, law enforcement requests, or regulatory obligations.
Cooperate with the Australian Communications and Media Authority (ACMA) or other relevant authorities.
Enforce the Terms of Service, combat fraud, or protect the rights of players and the casino.

We do not sell your personal data to any third party.

6. Marketing and Communication Preferences

We offer promotional content relevant to your interests — such as welcome bonuses, free spins, and pokies tournaments.

Opt-in consent: We only send marketing emails or SMS after you provide consent during sign-up or within your account settings.
Unsubscribe: You can opt out anytime by clicking the “unsubscribe” link in emails or contacting us directly.
Personalization: Promotional content may be customised based on play history or activity (e.g, preferred pokies themes, AFL or NRL betting interests).

Even if you opt out of marketing, we may still send essential service messages (password resets, account updates, or responsible gambling info).

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Keep your session active while logged in.
Save preferences (language, currency, game selection).
Track usage for performance and analytics.
Deliver tailored marketing and measure campaign effectiveness.

You can manage or delete cookies via your browser settings; however, disabling cookies may affect the Website’s functionality.

8. Your Privacy Rights

Under the Privacy Act 1988 (Cth) and applicable global frameworks (including GDPR where relevant), you have rights regarding your personal data.

You may:

Request access to the personal data we hold about you.
Request corrections or updates if your data is inaccurate or incomplete.
Request deletion of your information where legally permissible.
Withdraw consent to marketing communications.
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we’ve mishandled your data.

To exercise these rights, contact our Privacy Officer at [email protected]. We may need to verify your identity before processing your request.

9. Data Security

We employ advanced technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction.

Data encryption for online transactions.
Secure storage systems for account and payment data.
Access controls ensuring only authorised personnel handle sensitive information.
Regular security audits and system monitoring for anomalies.

Despite these measures, no data transmission over the Internet can be guaranteed completely secure. By using our Services, you acknowledge that you share data at your own risk, though we take all reasonable precautions to prevent breaches.

10. International Data Transfers

Some of our partners or infrastructure providers may be located outside Australia. When your data is transferred internationally (such as for technical hosting or cloud storage), we ensure that:

The receiving party complies with adequate data protection laws or.
We implement contractual safeguards aligning with the Australian Privacy Principles and GDPR standards.

11. Responsible Gambling and Player Protection

Ripper Casino supports responsible gambling and promotes awareness of its potential risks.

We provide tools for setting deposit limits, cooling-off periods, and self-exclusion.
We monitor play patterns to identify potential problem gambling behaviour.
We cooperate with recognised agencies such as Gambling Help Online (1800 858 858) for free, confidential support.
Staff are trained to assist punters who may show symptoms of harm or addiction.

Data collected for responsible gambling purposes is kept confidential and used solely for player protection and compliance.

12. Minors and Age Restrictions

Ripper Casino strictly prohibits access to individuals under the age of 18. We verify age and identity during account registration and when processing certain payments or withdrawals.

If we discover a user is underage, we will close the account and delete associated data immediately, except where retention is required by law.

13. Payment Security

All financial transactions at Ripper Casino are processed securely through verified payment gateways such as POLi, PayID, BPAY, Neosurf, Visa/Mastercard, and supported cryptocurrency options.

All payments are processed in AUD (Australian Dollars).
We never store full payment card details within our systems.
Deposits made via PayID typically arrive instantly, while withdrawals undergo verification to ensure account safety.
Third-party processors are PCI-DSS compliant and employ encrypted channels for data transfer.

14. Links to Third-Party Websites

Our Website may contain links to external resources such as game developers, affiliates, or responsible gambling organisations. Clicking these links may redirect you away from our domain.

We are not responsible for the privacy practices or content of third-party sites. We encourage you to review their respective Privacy Policies before submitting any information.

15. Changes to this Privacy Policy

We may update this Privacy Policy at any time to reflect legal, technical, or operational changes. The latest version will always be available on our Website with the revision date at the top.

Significant changes will be notified via email or an in-game message before they take effect.

16. Contact Us

If you have questions, concerns, or complaints about how your personal information is handled, please reach out to our Privacy Team:

Ripper Casino – Privacy Officer.

Email: [email protected].

Operating Hours: 9:00 AM – 10:00 PM AEST (including weekends).

17. Summary of Key Points

We comply with the Privacy Act 1988 (Cth) and Australian Privacy Principles.
Personal and payment data are protected through encryption and access controls.
We never sell customer information to third parties.
Players can contact [email protected] to request access, correction, or deletion of their data.
Ripper Casino promotes responsible gambling and provides tools and support services like Gambling Help Online (1800 858 858) for Australian punters.

Your trust means the world to us, and we’ll always strive to keep your details safe while you have a crack at our ripper range of pokies and gaming experiences.

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